While I have plenty of comments on this place, I still give it 4 stars out of 5.
The air conditioning made the place comfortable. There’s plenty of staff. The rooms are quite nice plenty of hotels. The kids bunkbed area feels somewhat separate from the rest of the room. There were plenty of chairs and places to put down our stuff. Also, the bed was comfortable one slight issue with my room. The doors were very sticky and it was impossible to close the bathroom door or room door without making a good amount of noise.
Inside the hotel, there is a restaurant and a bar. They are pretty much the same thing.
The common area isn’t too accommodating for bringing your own food, but you can probably make do. There’s plenty of seating but not any tables
Bringing your own food or takeout food to the fire pits or pool area would probably be a good idea
Pool area is great. The seating is comfortable note that the food by the pool closes at 7 PM. There were a good amount of lifeguards.
I was here on a weekday and pretty surprised on the hours of this place. The park on a weekday was open from 10 AM to 5 PM. The pool was only open from noon to 8 PM.
The food shuts down inside the hotel at 9 PM. Plan to make reservations when eating at the hotel.
While you’re paying a pretty penny and breakfast is included and you never got to experience the breakfast. You have to make a reservation so it’s most likely a 45 minute ordeal minimum. I had one child who wanted to get some food from the hotel and one who wanted breakfast foods that we brought so having to bring the entire family down for a sit down breakfast meal wasn’t in the cards. It would’ve been nice to have a few things that are grab and go or have a takeout option, but we ended up having to eat breakfast offsite which felt like a waste.
Sometimes they call they say hotel and sometimes they call it a resort. It makes a little tough when you were searching through your email for the website
Many things are digitized such as the check-in process and reservations, but it seems design more to help the hotel efficiently rather than providing a better experience for the guest. There is an app for the park, but no app or part of the app for the hotel unfortunately, so you have to find stuff on the website.
For instance, let’s say you make make a few reservations there’s not a easy way to view them and even though you are logged into the app with all your info, you have to type in your name and email and stuff for everyone of them. It’s a bit of a hodgepodge of menus in a PDF open table for reservations and digging out links on their website.
During the registration process and going around the hotel is a nonstop up charge factory. It’s pretty difficult to navigate what are some of the standard things people would get in a normal stay and some of the fringe upgrades.
I have been to similar resorts and they have someone welcoming you giving you a name tag again keeping you in the loop with all the activities of the day. Most of the activities that we part take in were happy accidents and just happening to be in the right place at the right time. There is someone who is very helpful in the check-in process, but any information booth would be very beneficial
There is a huge castle. It keeps a variety of ages pretty content and has a ton of Legos and my kids who typically are bored quickly couldn’t get enough of hanging out there.
The food at the restaurant was similar quality to red Robin, but about three times the price
Staying at the resort does provide convenience. You can walk to the entrance of the park in about three minutes.
I probably won’t come back. I’m sure those people that like a lot of what this has to offer, but I don’t think it’s my vibe.
I felt like staying here did provide the full Lego experience
But if you’re coming on a slow time of year or a slow time of the week, paying the significant premium for convenience doesn’t feel worth it